FAQ

1. What is Hoopify?
Hoopify is an app that connects athletes, coaches, and parents with licensed sport psychologists. We work online, in a subscription model—so that mental development is as regular as physical training.

2. Who is Hoopify for?
For athletes at every level—from juniors to professionals. For coaches, parents, and anyone who wants to better understand emotions in sport.

3. Is Hoopify psychotherapy?
No. Hoopify provides psychological support focused on development, concentration, confidence, and balance in sport. We do not conduct diagnosis or treatment—we work on the athlete’s wellbeing and mindset.

4. What does an online session look like?
A session lasts 45 minutes and takes place as a secure video call in the Hoopify app. It’s held in a private video room, with no recording and no third-party participants.

5. Can I message my psychologist between sessions?
Yes. Every user has access to chat with their psychologist during an active subscription.

6. What if I don’t feel a “chemistry match” with my psychologist?
In Hoopify you can always change your psychologist—without losing your package and with no extra fees. You request the change in the app and do not need to justify your decision.

8. What is included in the package price?
Not just sessions. You also get chat with your psychologist, appointment calendar, reminders, collaboration history, and full logistics in the app.

9. How long can I use my purchased sessions?
Each package is valid for 4 weeks from activation. Unused sessions expire after that time.

10. Can I cancel or reschedule a session?
Yes—free of charge up to 24 hours before the appointment. Later cancellations/no-shows forfeit the session.

11. How do payments work?
Payments are processed by the external provider Autopay—securely, automatically, with the option to renew or cancel your subscription. Hoopify does not store your card details.

12. Is my data safe?
Yes. Hoopify operates in line with GDPR, and all data is encrypted and stored on servers within the EU.

13. Does anyone have access to my conversations with the psychologist?
No. Session content and chat are confidential—only your psychologist has access.

14. What happens when I delete my account?
When you delete your account, we erase all personal and sensitive data, including session and chat history. We keep only an anonymous technical record that the account was deleted on a given date.

15. How do I register with Hoopify?
Go to hoopify.co and fill out a short form. In a few minutes you can start working with a psychologist.

16. Do I need to install an app?
No. Hoopify runs in your browser (PWA), so you can use it on a computer, tablet, or phone.

17. What if I have a technical issue?
Write to us at hello@hoopify.co—our support team will help as soon as possible.

18. Can I change my email address when booking an appointment with a psychologist?
When booking an appointment through the Zencal platform, the email address field is already filled in and cannot be changed. For the appointment to be saved correctly, you must use the email address you used to create your account. If you enter a different address, the system will cancel the booking.

19. What if the therapist does not show up for the appointment?
If the therapist does not join within 15 minutes of the scheduled time, you can report it. Simply find the session in the system and check the appropriate checkbox when reporting it.

20. When can I join an online meeting?
The button with the link to the meeting appears 15 minutes before the scheduled start of the session.

21. Can I edit my answers in the form after submitting it?
No. Once the form has been submitted, the answers cannot be edited.

22. How many times can I change therapists?
There are no restrictions — you can change therapists as many times as you like.

23. Can I change the language of the application interface?
Yes. You can change the interface language at any time from your account settings or the navigation menu. The content you enter (e.g., messages, form responses) remains in the language in which it was saved.

24. How does the subscription work?
The subscription lasts 30 days and renews on the same day each month. You can cancel or change your plan at any time—the change will take effect from the next billing period. Example: if your subscription renews on May 13, you can change your plan at any time between April 13 and May 13, and on May 13, you will be charged according to the plan active on that day.

25. Can I change my payment card details?
Yes, you can change your card details at any time. The new card will be automatically used by Hoopify on the start date of the next billing period.

26. Can I purchase additional online sessions?
Yes. Users with an active subscription can purchase any number of additional online sessions — there is no limit. Purchasing additional sessions does not affect your subscription and does not extend your access to the platform. Each additional session is valid for 30 days from the date of purchase. When scheduling appointments, the system automatically uses the sessions with the shortest expiration date first.

27. Can minors use Hoopify?
Yes, but only with the consent of a parent or legal guardian. The consent form is included during account registration.

1. Can a teenager use Hoopify?
Yes. Anyone over 13 can use Hoopify, always with parent/guardian consent. The consent form appears in registration and is mandatory before starting work with a psychologist.

2. How does cooperation look when the athlete is under 18?
We organize cooperation in a safe, transparent, trust-based way. Parents and the psychologist jointly set the rules—considering the athlete’s age, maturity, and needs.

3. Can parents talk to the psychologist without the child present?
We don’t recommend it in standard situations. We aim for parent–psychologist conversations to happen in the young athlete’s presence—it builds trust and prevents misunderstandings. Exception: crisis/intervention situations where the psychologist must contact the parent urgently for the child’s safety.

4. How do you protect the privacy and boundaries of young users?
All conversations and sessions are confidential—access is limited to the psychologist and athlete. Parents do not have access to the content of talks, notes, or chat history (professional secrecy). Joint check-ins discuss progress, not detailed conversation content.

5. How to prepare a young athlete for the first session?
Talk openly: Hoopify is a safe space to discuss emotions, pressure, motivation, and relationships. It’s developmental support—like training for the mind.

6. What if the child doesn’t want to talk to a psychologist?
No pressure. Give it time and revisit the topic after a few days. Our psychologists build rapport step by step—calmly and without pushiness.

7. Can parents choose the psychologist for the child?
Yes, but we recommend the final choice be accepted by the young athlete—autonomy improves effectiveness.

8. How is minors’ data protected?
Data is protected under GDPR with additional parental consents (“Consent for processing a minor’s data” and “Consent for sensitive data”). After cooperation ends, the child’s and parents’ data are permanently deleted or anonymized.

9. What if a parent wants to end cooperation?
A parent can withdraw consent at any time. The athlete’s account is deactivated and data is deleted according to our security policy.

10. What if the psychologist notices a situation requiring action (e.g., risk to health or life)?
The psychologist must act and contact parents or relevant services—always prioritizing the child’s safety.

11. Why does Hoopify place so much emphasis on trust?
Because working with teenagers requires more than procedures. Trust is the basis for a child to speak about feelings—and for parents to feel confident about safety. Our rules protect the child, support parents, and build respectful cooperation.

Can I use Hoopify on multiple devices?
Yes. The app works on computer, tablet, and smartphone. Your data syncs automatically.

Are sessions recorded?
No. Sessions are not recorded.

Can I ask for a session note?
We don’t keep notes that are shared with users. If appropriate, the psychologist may provide a summary of recommendations (not the conversation content) and stay in touch via in-app chat.

Can I have more than one psychologist?
Not at the same time—one relationship = one psychologist. You can change specialists anytime and continue without losing your package.

What if the psychologist cancels a session?
A new date is set—the session does not expire.

Can I work with a psychologist based outside Poland?
Yes. Hoopify includes psychologists from various countries—you can choose sessions in Polish or English (subject to availability).

Does the subscription renew automatically?
Yes—every 4 weeks, unless you disable renewal. We notify you by email before the period ends.

Can I get an invoice?
Yes. Please contact us at hello@hoopify.co.

What if I forget to pay?
The system sends renewal reminders. If you miss payment, your account is temporarily locked; your calendar and data stay intact until payment is completed.

Can I request a copy of my data?
Yes. Email hello@hoopify.co—under GDPR you have the right to access, correct, and delete your data.

Does Hoopify use my data for marketing?
Only if you consent (e.g., by joining our newsletter).

What exactly happens after account deletion?
We delete all personal and sensitive data. Only an anonymous technical record remains, confirming that the account was deleted on a given date.

1. How is work with a sport psychologist different from psychotherapy?
Psychotherapy focuses on treating mental and emotional disorders. Sport psychology—and work in Hoopify—focuses on development, self-awareness, concentration, and mental resilience. We don’t “fix”—we strengthen. We help you respond better to stress, emotions, and performance pressure to use your full potential.

2. Does talking to a psychologist mean I have a problem?
No. It’s a sign of maturity and growth. Many athletes and coaches use support proactively—to keep balance, manage emotions, and build calm. As you train your body, you train your mindset in Hoopify.

3. How often should I meet a psychologist?
We recommend regularity—at least two sessions per month. This rhythm keeps continuity and lets you implement new habits. One-off talks help, but process creates change.

4. How long does mental training take?
It depends. For some it’s months; for others a long-term part of preparation. Best results come when work with a psychologist is a natural part of training, not just a “crisis fix.”

5. Should I combine Hoopify with physical or strength training?
Absolutely. It’s most effective when psychology runs alongside technical and physical training—shaping both your body and how you think about training, recovery, competition, and setbacks.

6. Are there self-development tools beyond sessions?
Yes. The app includes exercises, mini-challenges, and video workshops to reinforce habits between sessions.

7. What if I don’t see results after a few sessions?
That’s normal. Change often starts internally before it shows in outcomes. Speak openly about expectations—your psychologist will adjust the direction.

8. How do I measure progress?
Not only by the scoreboard. Look for changes in calm, confidence, focus, relationships with your coach, and responses to pressure. Monthly reflections help track growth.

9. Can I combine Hoopify with a mental coach?
Yes, provided your psychologist and coach align. A sport psychologist safeguards emotional safety; a coach focuses on goals and motivation. Hoopify prioritizes licensed sport psychologists who can bridge both perspectives—discuss it with your psychologist.

10. What if I need therapeutic or psychiatric help?
Your Hoopify psychologist will respond if your needs go beyond sport support and will suggest appropriate next steps—discreetly, with care and confidentiality.